This notice provides you with information concerning our collection and use of personal data. If you have any queries regarding this statement, please do not hesitate to contact us.
We collect, control and process your personal information because this is necessary to provide you with information, answer any queries you may have and for the provision of our services to you. Contractual necessity is therefore the lawful basis for collecting, controlling and processing your personal details and those of your employees and service providers other than sensitive personal data for which we require individual consent. We do not normally request or process any sensitive personal data.
Sensitive personal data:
We would discuss with you the need for the provision of sensitive data before you provide this information. The subsequent provision of sensitive personal data will be taken as consent to this processing.
Where you have disclosed sensitive personal data about a client, we will assume that you have obtained informed consent to such sharing.
It is entirely up to you as to whether or not you choose to provide us with any personal information. If you choose not to, we simply may not be able to assist you.
We do not use your personal data for marketing purposes nor will we share your data with any other organisation for marketing purposes.
Completing our initial enquiry form.
If you contact us via the web form on our website your data will be protected by a secure socket layer. This site is hosted at WordPress.com, which is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help to improve it. For more information about how WordPress processes data, please see Automattic’s privacy notice. If you enter details into our webform these will be transmitted to us via email and temporarily stored on a Microsoft Hosted Exchange. The site is secured by UKFast.
Calling our business line 0330 111 6161
This number will take you to our answering service provided by 08Direct, a service run by Core Telecom Ltd. Your message will be temporarily stored by Core Telecom Ltd in the UK. Their terms can be found here. Your message will then be transmitted to us via email and will be temporarily stored on a Microsoft Hosted Exchange.
What we will do with your enquiry
Once we have responded to your enquiry your data will be transferred to our local encrypted server located in the UK. Where communications are ongoing we will store your details within our Apple Inc. iCloud account.
Doing business with us
In order to provide compliance support services we will require your contact details including personal email addresses. Your name and email and information relating to the work we undertake for you will be stored on our encrypted devices.
We will store your name and email address with a data processor to enable us to communicate regulatory and service updates to you. Mailchimp.
All support services
We collect and use information about your firm, which may include personal data to keep you informed and to have dialogue with you around regulatory compliance matters.
Additional information is needed to process applications to regulators, for example FCA Connect, FCA Gabriel and LSE.
Most of the information we hold about you is publicly available information and most of our processing involves electronic communications with you at your request.
File audit work requires us to hold information about your clients; we generally delete this immediately after we have completed an audit.
In the course of our contracted work with you we may share or require you to share personal data related to your staff, contractors, controllers, directors and clients. Your agreements and terms need to cover this sharing of data with compliance support services.
The information you provide us with will be shared with contractors or consultants working with us, The Financial Conduct Authority (FCA) or occasionally another regulatory body in order to complete contracted work for you. Our external associates are registered Data Controllers and we hold non-disclosure agreements with them.
We also use external data processors that will hold information for the following purposes:
All external processors are only permitted to process your data in line with our instructions.
Otherwise we will not share your personal information with other companies without your express authority except if the firm is sold or where we are required to do so by law.
The information we collect about you is used solely for the purposes for which it was provided. We will never use your data or share it for marketing purposes.
Under data protection law you have the right to ask us for a copy of the information we hold about you, and to have any inaccuracies corrected or removed. You may also ask us to delete all personal data held by us or any controller or processor with which we have shared your data.
To do this, please either contact us in writing, by telephone or email.
For any queries about data protection please contact:
|Contact name||Karen Malin|
|Address||60 Cookridge Drive, Leeds LS16 7HW|
|Telephone||0330 111 6161|
All the data that we collect is stored on our encrypted server or back up drives in the UK or with our listed processors under contract.
(A cookie is a piece of information that is stored on your computer’s hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.)
Ones that are essential to the operation of the website. These cookies enable a site to remember text entered in a page within the same session or to remember whether a user is logged in or not, the site cannot function without them.
Performance cookies, which collect information about website usage to enhance the web experience. Examples of these include website analytics (i.e. Google Analytics) and ad-response rates (where data is collected exclusively for calculating click-through rates). They don’t collect information that can identify a particular visitor. These cookies are usually persistent and have fairly long expiry rates.
These remember the choices that users make within a web page, such as usernames, language or region to provide an enhanced, more personalised web experience. They cannot track your activity on other websites and are anonymous.
Targeting or advertising cookies collect information about your browsing habits to tailor third-party advertising to meet your interests. They are usually placed by advertisers with website operators’ permission. We do not use this type of cookie.